Frequently Asked Questions
If you have a question, you’re not alone.
Below you’ll find answers to some of the things families and professionals often ask. If you can’t find what you’re looking for, please don’t hesitate to begin a conversation.
General Questions
How does the process begin?
Every story begins with a conversation. Once you get in touch, we’ll discuss what you’re looking to create, timelines, and next steps. A detailed form is shared once we confirm moving forward.
Do you use templates?
No. Every piece is created individually from scratch, shaped around the person and the story being told.
How long does it take?
Timelines vary depending on the piece being created and the urgency. Funeral tributes are prioritised and typically completed within agreed service deadlines.
Do you work nationwide?
Yes. Many services can be delivered remotely. In-person legacy recordings may depend on location.
Funeral & Life Legacy
How many photos can be included in a tribute?
There is no strict limit, but we’ll guide you on what works best for pacing and emotional flow.
Can you help choose music?
Yes. You can provide specific songs or request guidance. We will always ensure music is used appropriately.
What if we don’t have many photos?
Even a small collection can create something meaningful. We can also incorporate voice, music, and design elements.
Do you liaise with the funeral director?
Yes. We are experienced in working collaboratively to ensure everything runs smoothly.
Keepsakes
How do I send clothing for cushion keepsakes?
We’ll provide guidance on packaging and delivery once your order is confirmed.
Can I request specific fabric placement?
Yes — special details such as logos, embroidery, or meaningful sections can be highlighted.
Are keepsakes suitable as gifts?
Absolutely. Many pieces are commissioned as thoughtful gifts for loved ones.
Custom Storytelling & Celebrations
Can a storytelling film be a surprise?
Yes — we can work discreetly if the piece is a surprise.
Do you attend events in person?
In some cases, yes. This can be discussed during our initial conversation.
Can I combine photos and video clips?
Yes — blending media often creates the most powerful storytelling.
Professional Partnerships
How does partnership collaboration work?
We provide clear communication, reliable turnaround times, and discreet collaboration to ensure your families receive seamless support.
Can services be offered under our branding?
This can be discussed depending on your requirements.